Shipping & Returns:

How We Ship Your Order.

 

We Can Ship to Virtually Anwhere in the World:  Americana Vintage Guitars ships most orders with UPS or Fed Ex, so you have peace of mind your order will arrive on time and in the same condition as when it left our store.  Before you complete your purchase you can calculate the exact cost for each option. 

International shipping:  Shipping quotes and prices do not include VAT or other import taxes which vary from country to country. Buyer is responsible for all import taxes and duty. Please message us for International Shipping Rates.

Manufacturer's Restrictions: Note that certain manufacturers put shipping restrictions on some products, including some products that cannot be shipped to international destinations.

Tracking & Delivery Confirmation:After your purchase is completed, and as soon as the order is shipped, an email with a UPS or Fed Ex tracking number or confirmation number will be sent to you to track the status of your shipment.

Delivery Time: Our standard shipping services, UPS Ground and Fed Ex Ground, deliver anywhere in Canada within 1-5 business days.

 

How to Return an Item

If you decide you'd like to return an item, please contact us right away. You will be issued a return authorization number (or RA#,) then given easy instructions on how to get your product back to us safely and efficiently. Please see below for our policies on new, used, and vintage products.

New Items:  Most new, untouched, unopened items† may be returned within 15 days of the date of delivery for a full refund* in the form of store credit, less outbound shipping costs.  Buyer assumes responsibility for all return shipping costs, unless return is a result of incorrect shipment or defective item.  Americana Vintage Guitars reserves the right to refuse any return if item is not in new, untouched, or unopened condition.

Vintage & Used items:  Most vintage & used items may be returned within 3 days from the date of delivery.  Our unique and comprehensive quality certification process allows us to stand behind every vintage and used instrument we sell with the utmost confidence.  If you are not satisfied, please contact us immediately as we must evaluate all vintage and used returns on a case by case basis.   All vintage and used refunds may be subject to a small 5% restocking fee, as well as original outbound shipping costs.  In-store vintage and used refunds are eligible for store credit refund only.  Buyer assumes responsibility for all return shipping costs unless return is a result of incorrect shipment. Some products are not returnable under any circumstances such as amplifier tubes, instrument pickups, microphones, earbuds, earplugs, software, books, harmonicas as well as any other products designed to come in contact with the mouth or ears due to sanitary concerns. For orders paid using an American Express card, we may pass on an additional 3.5% fee of the purchase price to process your refund.

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, we strive to issue your refund sooner than that. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).If you have any questions or need assistance, please message us.

 

 

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